Last updated October 10, 2026
Welcome to FlashIt. These Terms & Conditions (“Terms”) govern your access to and use of the FlashIt website, application, platform, booking services, marketplace services, and related services (collectively, the “Platform”). By accessing or using FlashIt, you agree to these Terms. If you do not agree, please do not use the Platform.
FlashIt is a technology-enabled marketplace that connects customers seeking device repair and related services with independent repair businesses (“Repair Partners”).
Unless expressly stated otherwise, FlashIt does not directly perform the repair work.
The Repair Partner is an independent business and is responsible for performing the repair service, supplying applicable parts, communicating repair requirements, and complying with applicable laws and regulations.
You must provide accurate information when using FlashIt.
You may not use the Platform:
When you submit a repair request, FlashIt may use the information provided to identify an appropriate Repair Partner.
A booking request does not necessarily constitute acceptance of a repair.
The Repair Partner may need to inspect the device before confirming the final diagnosis, price, parts availability, or repair time.
Where a physical diagnosis is required, the final price may differ from an initial estimate. Any additional work or charges should be communicated to the customer before the additional repair is performed, except where otherwise agreed or required to prevent further damage.
Repair Partners are independent businesses. FlashIt may verify, screen, rate, monitor, suspend, or remove Repair Partners from the Platform.
However, FlashIt does not guarantee that every Repair Partner will always be available, that every repair will be successful, or that every repair will meet a particular standard unless FlashIt expressly provides a separate guarantee or warranty. Customers should review the Repair Partner information, quotation, warranty terms, and applicable service conditions before proceeding.
Prices displayed through FlashIt may include:
The final price presented to the customer should be reviewed before confirming the booking.
Where a repair requires additional diagnosis or parts, the final price may change with the customer’s approval.
Payments may be processed through third-party payment service providers. FlashIt may use payment processors such as Razorpay or other payment providers depending on the country and transaction.
FlashIt does not store complete payment-card information unless expressly stated and lawfully permitted.
Customers agree to provide accurate payment information and authorize applicable charges associated with confirmed bookings.
Cancellation rights may vary depending on:
Any cancellation charges or refund eligibility will be communicated where applicable.
Refunds will be handled according to the applicable FlashIt refund policy, Repair Partner terms, payment-provider rules, and applicable law.
Where a customer is entitled to a refund, FlashIt may process the refund through the original payment method or another legally permitted method. Refund timing may depend on the payment provider or financial institution.
Warranty coverage depends on the repair, parts used, Repair Partner, location, and applicable FlashIt warranty terms.
A warranty may not cover:
The specific warranty applicable to a booking will be communicated to the customer.
Customers are responsible for backing up their personal information before submitting a device for repair whenever reasonably possible.
Customers should remove sensitive information, passwords, authentication credentials, SIM cards, memory cards, and other personal items where appropriate.
Repair Partners may need limited access to the device to diagnose or test the repair. Repair Partners must handle customer information in accordance with applicable law and their obligations to FlashIt.
FlashIt processes personal information in accordance with its Privacy Policy.
Customers should accurately disclose known damage, faults, liquid exposure, previous repairs, missing components, security locks, and other relevant information.
FlashIt or the Repair Partner may document the device’s condition through photographs, videos, device identifiers, or other records before repair. This information may be used to document the condition of the device and resolve disputes.
Where pickup and delivery are available, third-party logistics providers or Repair Partners may be used.
Pickup and delivery availability, fees, estimated times, and responsibility for the device may vary by location.
Customers must ensure that the device is safely available for collection.
FlashIt may use OTPs, photographs, signatures, booking IDs, timestamps, and other verification methods to document custody transfers.
FlashIt may provide promotional discounts, coupons, Flash Deals, referral offers, or other incentives.
Promotions may have additional conditions, expiry dates, geographic restrictions, usage limits, or eligibility requirements.
FlashIt reserves the right to cancel or restrict promotional benefits where there is suspected fraud, abuse, manipulation, or violation of promotional conditions.
Customers may be invited to submit ratings, reviews, photographs, or other feedback.
Reviews should be honest and based on the customer’s genuine experience.
FlashIt may remove content that is unlawful, fraudulent, abusive, defamatory, irrelevant, discriminatory, or otherwise violates these Terms.
FlashIt may display information provided by Repair Partners, including:
FlashIt does not guarantee that all partner-provided information will remain accurate at all times and may update or correct information where appropriate.
FlashIt may use various factors to determine which Repair Partners are displayed or recommended. These may include:
FlashIt may change its ranking or matching systems over time.
The FlashIt name, logo, trademarks, website, application, software, designs, text, graphics, databases, systems, and other FlashIt content are owned by or licensed to FlashIt and are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, sell, reverse engineer, or commercially exploit FlashIt’s intellectual property without prior written authorization.
FlashIt may use third-party services including payment processors, logistics providers, mapping services, analytics providers, communications providers, cloud providers, and other technology providers.
Your use of those services may also be subject to their respective terms and policies.
To the maximum extent permitted by applicable law, FlashIt’s liability will be limited to the role FlashIt actually performs in the relevant transaction.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms affects statutory consumer rights that cannot legally be waived.
To the extent permitted by applicable law, you agree to indemnify and hold FlashIt harmless from claims, losses, damages, liabilities, and expenses arising from your misuse of the Platform, fraudulent activity, violation of these Terms, or violation of another person’s rights.
FlashIt may suspend or terminate access to the Platform where reasonably necessary, including in cases of:
FlashIt may update these Terms from time to time. Updated Terms will be posted on the Platform with an updated effective date.
Continued use of the Platform after an update may constitute acceptance where permitted by applicable law.
The applicable law and dispute-resolution process will depend on the FlashIt entity providing the relevant service and the customer’s location.
For FlashIt India services, the entity is Gran Marc Solutions.
Nothing in this section limits mandatory consumer protections applicable to the customer.
Questions, complaints, or support — email us at flashitrepair@gmail.com. For complaints, please include your booking ID where available.